Refund policy
At Clara & Rae, we want you to love your purchase. If something isn’t quite right, we’re happy to help.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, items must be:
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In new, unused condition
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Returned with the original packaging
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Free from signs of wear or damage
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
Before sending any item back, please contact us first so we can assist you with the return process.
Email: claraandraeau@gmail.com
Our team will respond with return instructions and the appropriate return address.
⚠️ Important: We do not accept returns that are sent back without contacting us first.
Refund Method
Once your return is received and inspected, we will process your refund to your original payment method (for example, the same credit card used for the purchase).
Refund Processing Time
Refunds are typically processed within 7–14 business days after we receive and inspect the returned item.
Please note that it may take additional time for your bank or payment provider to post the refund to your account.
Return Shipping Costs
As a small business, customers are responsible for return shipping costs unless the item received is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.
Email: claraandraeau@gmail.com
